A

Accessibility

  • Accessible Seating
    • BMO Field offers barrier-free sections. These sections are designated with an “A” following the section number (i.e. 105A). Fans with tickets in section 124A, 321A and 325A must enter through Gate 5. Section 124A can only be accessed via the media hallway on the main level. Sections 321A and 325A can only be accessed by taking the Gate 5 elevator to the media level. All ticket holders in these sections will be redirected outside the stadium around to Gate 5.
  • Accessible Tickets
  • BMO Field is committed to providing an exceptional experience for all fans and is pleased to offer accessible seating from various vantage points. Accessible seating sections are barrier-free and feature removable seating that can accommodate wheelchairs if needed. An accessible section is indicated by an “A” following the section number. When available, accessible seats may be purchased through Ticketmaster online or by phone at 1-855-985-4625 (Toronto FC) and 1-855-985-5000 (all other events). Up to four (4) seats may be purchased at one time in an accessible section. Two weeks prior to each game date, any accessible seats that have not been sold will be released for purchase by the general public. It is recommended that fans that require an accessible seat purchase this type of ticket in advance.
    • Fans in possession of a standard seating ticket but that require an accessible seat will need to exchange their ticket prior to the event based on availability.
    • Toronto FC Season Seat Holder – Season Seat Holders looking to exchange their standard seat for an accessible ticket should contact the Toronto FC GOAL Line at 416-360-GOAL (4625) to confirm availability. If an accessible seat is available, the exchange will be processed.
    • Gifted directly from a Toronto FC Season Seat Holder – If a fan is given a standard seat ticket from a Season Seat Holder and requires an accessible ticket, they should contact the Toronto FC GOAL Line at 416-360-GOAL (4625) to confirm availability. If an accessible seat is available, the fan will be asked to contact the Season Seat Holder and have them contact the GOAL Line or their Service Representative to request and confirm the exchange. This permission/confirmation will be required in writing.
    • Ticketmaster Purchase – If a fan purchases a standard seat ticket through Ticketmaster and requires an accessible ticket, they should contact Ticketmaster at 1-855-985-4625 (Toronto FC) or 1-855-985-5000 (all other events) to confirm availability. If an accessible seat is available, the exchange will be processed.
    • Third Party/Unknown – If a fan purchases a standard seat ticket from a third party, or any other method that cannot be traced, and they require an accessible ticket, an exchange or refund cannot be offered. These fans should contact the Toronto FC GOAL Line at 416-360-GOAL (4625) to inquire on the availability of an accessible seat to purchase.
  • Elevators
    • BMO Field has six elevators available for fans that may be unable to use the stairs. Elevators are located on the west side of both the North Plaza and south concourse and will assist fans moving to and from the upper west concourse. A third elevator is inside Gate 5 and available only to fans needing access to the Media Tribune, Rogers VIP Club, Suites or 300 Level seating. In 2015, three elevators were added on the East side of BMO Field for fans needing access to the upper concourse, suites, or the 500 upper concourse level. Two elevators will be located at Gate 2 with another located towards the south east corner of the building.
  • Fan Feedback
    • BMO Field is committed to providing exceptional fan service. All feedback should be directed to our Fan Services team. During an event, fans may visit our Fan Services team at our desk locations near Gate 1, Gate 3, or outside Section 207 on the 500 level upper concourse. For all other methods, please use the contact information below.

      BMO Field Fan Services
      170 Princes’ Blvd., Toronto, ON, M6K 3C3
      Phone: 416-815-5982, Fax: 416-815-6050

      Fans can click here to send us an email . Feedback should include the date of their visit and seating location. If they wish to be contacted about their feedback, fans should provide their name and contact information. We strive to respond to all feedback within two business days.

  • Oxygen Tanks
    • Fans requiring the use of an oxygen tank may bring it with them into the building. For your safety, please contact Fan Services at 416-815-5982 to confirm that your seating location is suitable for your oxygen tank.
  • Parking
    • Accessible parking for BMO Field is found in Exhibition Place Lot 2, located just south of Gate 3. Fans being picked up or dropped off by private vehicle or Wheel-Trans may do so at Gate 1 near the Ticket Office, or at Gate 3 just off Princes’ Blvd on the south side of the building. Please note that for many events, access to these areas (or sections of the ExPlace grounds) may be closed to vehicular traffic. For accessible parking information, please contact Exhibition Place Parking at 416-263-3646 or online at www.explace.on.ca.
  • Service Animals
    • BMO Field welcomes fans and their service animals. Service animals may accompany the fan in any areas open to the general public. To ensure the safety of our fans and their service animals, we require that they be seated in an accessible seating section. Please contact Fan Services at 416-815-5982 to confirm that your seating location is suitable.
  • Service Disruption
    • BMO Field will provide notice to the public when there is a temporary disruption of facilities or services usually used by our fans. This notice will include information about the reason for the disruption, its anticipated duration and a description of alternative facilities or services that may be available. We will post this notice in reasonable places including the Ticket Office, Fan Services booths and, where possible, at the point of disruption. When possible, disruptions that are known in advance of an event will be posted online.
  • Support Persons
    • All fans entering our venue, including those acting as a support person, are required to hold a valid ticket. Tickets for a support person will be charged according to standard event pricing.
    • If a fan and their support person have tickets in different sections, our Fan Services team will do their best to relocate them to a location where they can be seated together. Our ability to do this will be based on availability and cannot be guaranteed. If they cannot be seated together, we will ensure that our fan can access their support person while in the venue. If a support person does not have a ticket to the event, our Ticket Office staff will work with the fan to allow them to purchase a ticket, pending availability.
  • Washrooms
    • Each washroom at BMO Field is accessible to all fans. Family Washrooms are located near sections 109, 116, 206, 210, 223 and 226.
  • Wheelchair Escort
    • Fan Services is happy to provide a wheelchair escort from the gates to your seat. To inquire on the availability of this service, please contact Fan Services at 416-815-5982 prior to the event day.

Age Restrictions

For BMO Field ticketed events, including Toronto FC matches, fans who have celebrated their second birthday are required to have a ticket to gain entry to the stadium. Prior to their second birthday, children may sit on the lap of an accompanying adult provided they do not obstruct the view of those around them. Please note that this policy may vary for concerts or other events. Please contact Fan Services at 416-815-5982 for information on a specific event.

Alcohol Management

At BMO Field, our goal is to promote responsible alcohol service and enhance fan safety and enjoyment. Our staff are trained in responsible alcohol management.

Rules and Regulations Governing Alcohol Management at BMO Field

  • Alcohol from outside the stadium cannot be brought in.
  • Any person found inside the stadium with alcohol not purchased inside BMO Field may be subject to immediate ejection with no compensation.
  • A person may not enter the stadium in an intoxicated state.
  • Intoxication in a public place is a criminal offence. Any person found on the property in an intoxicated state may be removed from the premises.
  • Any person purchasing, possessing, or consuming alcohol must be 19 years of age or older and be able to produce acceptable photo ID proving their age.
  • Acceptable forms of photo ID at BMO Field are:
    • Valid Driver’s License; Age of Majority Card; Armed Forces Card; Passport; Canadian Citizenship Card.
  • We ID under 25 years of age.

Alcohol Service Cut-Off Times

Soccer & Rugby

Alcohol cut-off time is at the 65 minute mark. For Toronto FC matches, the Bud King Club in the North End Plaza remains open after 65 minutes, however, alcohol purchased in this area must be consumed within the barriers and cannot be taken back to your seat. Service of 28 oz. (large) beer is cut-off after half-time.

Concerts & Non-Sporting Events

  • Generally, alcohol is cut-off when the feature performer takes the stage. Please check with bar staff at the event for more specific information.

Please note that these cut-off times are only a guideline. BMO Field reserves the right to cut-off alcohol service at any point as necessary. While we strive to provide the most accurate information regarding all our policies, alcohol policies are subject to change.

Animals

With the exception of service animals, pets or other animals are not permitted inside BMO Field.

Service Animals

  • BMO Field welcomes fans and their service animals. Service animals may accompany the fan in any areas open to the general public. To ensure the safety of our fans and their service animals, we require that they be seated in an accessible seating section. Please contact Fan Services at 416-815-5982 to confirm that your seating location is suitable.

B

Banners/Signs/Flags

These items will be permitted in the supporters sections as long as they meet the following guidelines;

  • Are event related or in good taste
  • Cannot be commercial, political, or offensive in nature
  • No larger than 5’ x 5’ in size
  • Flagpoles are made out of flexible PVC and no larger than 6’ in size

Items larger than the sizes listed above will need to be pre-approved by Toronto FC/BMO Field and cannot be used during the run play

All Banners/Signs/Flags are subject to removal at the discretion of Toronto FC/BMO Field

Bank Machines

BMO Field has nine BMO Bank of Montreal ATMs. On the Events Level, they are located near sections 107 and 111 as well as next to the Fan Services tent at Gate 1; on the Concourse level they can be found near sections 107, 111, 122, and 124; and on the Upper Concourse an ATM can be found near section 207.

Bicycle Parking

There are bicycle racks located outside each gate at BMO Field.

Bus Parking

For bus parking info, please contact Exhibition Place Parking at 416-263-3646.


C

Climbing

Fans are prohibited from climbing any guard or railing in Concourses, Vomitories, and Seating Areas. Special attention will be given to any area where this may happen and extra staff will be utilized from both Event Personnel and Security to monitor and stop fans.

Cameras/Video/Audio Recording Equipment

The BMO Field camera policy is different for each event, based on the requests of the teams or promoters. For Toronto FC matches, non-flash still photography and small handheld video cameras are permitted. Still photos or video must be for personal use only. For all other events, please contact Fan Services prior to the event day for event specific information. Tripods, selfie sticks and/or monopods as well as wearable, or “GoPro”, cameras are not permitted.

Canadian Soccer Association

Founded in 1912, the Canadian Soccer Association is dedicated to promoting the growth and development of soccer from grassroots levels to the national teams. The CSA refers to BMO Field as the “National Soccer Stadium” and will use it as a match location for many future national team games. To contact the CSA, please call 613-237-7678 or visit CanadaSoccer.com

Clothing

BMO Field is an outdoor stadium and advises fans to be prepared for all types of weather. Conditions near the lake can change and it is often several degrees cooler than other areas of the city. Fans are reminded that umbrellas are not allowed within BMO Field and in the case of inclement weather, fans should bring raincoats or ponchos (as we cannot guarantee their availability at the stadium).

Fans are prohibited from wearing clothing that facility management deems to be inappropriate or displaying profane or offensive material. Fans may be denied entry or ejected unless a solution suitable to facility management can be found.

Code of Conduct

BMO Field and Major League Soccer are committed to creating a safe, comfortable and enjoyable soccer experience for all guests in and around our stadium. Fans have a right to expect and enjoy an environment:

  • where Fans are encouraged to cheer, sing, and otherwise support their team while remaining respectful and courteous to their fellow patrons, referees, opposing team fans and players.
  • free from fighting, thrown objects, attempts to enter the field, political or inciting messages, and disorderly behaviour, including foul, sexist, racial, obscene or abusive language or gestures.
  • where Fans comply with requests from stadium staff regarding stadium policies and emergency response procedures.
  • where Fans promptly and carefully return the ball to a stadium staff member or the ball kid on the sidelines in the event that a soccer ball enters the stands.
  • where Alcoholic beverages are consumed in a responsible manner and only by those of legal age.
  • where Fans conduct themselves in a lawful manner to avoid incidents in the stadium and in the parking lots.
  • free of Prohibited Items and Restricted Items (as defined below).

Failure to abide by this Code of Conduct at BMO Field or while attending any Major League Soccer match regardless of venue, is subject to sanctions at the discretion of building security and club management, including ejection, arrest and banishment from all MLS venues. Moreover, failure to abide by this Code of Conduct for Toronto FC matches (regardless of location) may result in loss of Season and Partial Ticket Privileges. Toronto FC season ticket and suite holders are reminded that they are responsible for the behaviour of anyone using their tickets. Should you experience any difficulties on an event day, please text your issue and location to 647-933-5354 or contact the nearest BMO Field Usher, Security or Fan Services Representative. Standard text message rates apply. On non-event days, please contact Fan Services at 416-815-5982. We thank you for adhering to the provisions of this Code of Conduct and for making this event special and memorable to you and your fellow patrons.

For greater clarity, and without limiting the foregoing, the following actions will result in ejection from BMO Field and/or the issuance of a trespass notice:

  • smoking on BMO Field premises
  • fighting, taunting, or threatening remarks or gestures
  • sitting in a location other than the guest’s ticket seat
  • any disruption to the progress of the event by a guest’s actions
  • possession of a Prohibited Item
  • throwing objects of any kind*
  • intoxication or other signs of impairment related to alcohol or drug consumption
  • failure to comply with requests from stadium staff regarding stadium policies and emergency response procedures
  • any act which in the opinion of TFC officials presents a risk to the safety of fans or Stadium personnel

*Please note that the use of streamers and confetti as an expression of fan enthusiasm is not prohibited, but will be kept under review. Streamers are not to be used to impact the competition and/or thrown at or toward a player, referee or stadium staff member.

Concessions

During ticketed events, BMO Field operates many food and beverage outlets. This year, with our expansion near completion, we have doubled in size offering many new exciting food and beverage locations.

Frites, Panini’s and Real Sports At The Game are some examples of our new locations that have been introduced on the east side.

Panini offers a variety of flavours that represent different cultures within Toronto. Some of the new flavours include a Vietnamese classic sandwich and Steak Banh Mi with Asian slaw and for the traditionalist our meatball sandwich with mozzarella cheese and tomato sauce. These are just two of the many new sandwich offerings you will find when you visit us at BMO Field.

Enjoy Belgian style fries at Frites with a variety of toppings including, but not limited to, spicy chicken and kimchi fries and chili and nacho cheese fries.

Real Sports At The Game will be offering a variety of BBQ style items including smoked brisket sandwiches and riblets with fries.

Don’t forget the classics are available at almost every one of our stands, from chicken fingers and fries to pizza and hotdogs. There are also many new and convenient beverage locations to complement our many food offerings.

Please note that while our fixed concession stands accept debit and credit cards, many other concession stands accept cash only. Outside food and beverage is not permitted on the premises.

Contact Information

BMO Field and Toronto FC, 170 Princes’ Boulevard, Toronto, ON, M6K 3C3 BMO Field Main Phone: 416-263-5700, Toronto FC Main Phone: 416-815-5400

Credit Cards

Credit cards can be used at the BMO Field Ticket Office, merchandise stands and at our fixed concession stands. Visa, MasterCard and American Express are all accepted. Please note that while our fixed concession stands accept debit and credit cards, many other concession stands accept cash only.


D

Debit Cards

Please note that while our fixed concession stands accept debit and credit cards, many other concession stands accept cash only.

Directions

BMO Field is located on the grounds of Exhibition Place, just minutes west of Toronto’s downtown core. Exhibition Place is bordered by the Gardiner Expressway to the North, Lake Shore Boulevard to the South, Dufferin Street to the West and Strachan Avenue to the East.

Planning to Drive?

  • While there are over 5000 parking spots available adjacent to BMO Field, all parking lots are operated by Exhibition Place and are shared by all events happening on the grounds. BMO Field recommends that fans take public transit or arrive early as parking is not guaranteed and can be limited due to other events taking place on the grounds (eg. Canadian National Exhibition or Caribana). For more info, please contact the ExPlace Parking Department at 416-263-3646 (available Monday to Friday, standard business hours) or online at www.explace.on.ca.
    • From The East: Take the Gardiner Expressway west to Spadina/Lake Shore Boulevard and follow towards Lake Shore. Take Lake Shore to the Princes’ Gates (west of Strachan Avenue). As you enter the Princes’ Gates via Princes’ Blvd, follow the signs to available lots.
    • From The West: Take the Gardiner Expressway east to Lake Shore Boulevard. There are entrance points to Exhibition Place from Lake Shore Boulevard at Ontario Drive and Newfoundland Drive. From the Ontario Drive entrance, turn right into Lot 2. From the Newfoundland Drive entrance, turn left into the first available parking lot.
    • From The North: From the 401, take the Don Valley Parkway south to the Gardiner Expressway west and follow the directions for “From The East”. Alternately, from the 401, take 427 South to the Gardiner Expressway east and follow the directions “From The West”.
    • From The Airport: Take the 427 South to the Gardiner Expressway east and follow the directions “From The West.”

Taking Public Transportation?

  • GO Transit
    • Take the Lakeshore West Train to Exhibition Station  (towards Aldershot GO Station if traveling west / towards Union Go Station if traveling east). For more GO Transit information call 1-888-GET-ON-GO (438-6646) or visit www.gotransit.com.
  • TTC
    • From Union Station on the Yonge-University subway line: take the 509 Harbourfront Streetcar West to Exhibition TTC loop.
    • From Bathurst Station on the Bloor subway line: take the 511 Bathurst Streetcar South to Exhibition TTC loop.
    • From Dufferin Station on the Bloor subway line: take the 29 Dufferin Bus South to the Dufferin Gates. Please note that during busy months (summer), the TTC may extend this run onto the Exhibition Grounds.
    • For more TTC info call (416) 393-INFO (4636) or visit www.ttc.ca.

Duplicate Ticket Policy

BMO Field is not responsible for lost or stolen tickets. Tickets obtained from sources other than BMO Field or other authorized agents may be lost, stolen, or counterfeit, and will not be honoured. Any fan who knowingly or unknowingly gains entry using invalid tickets will be subject to ejection with no compensation.


E

Ejections

BMO Field is dedicated to making a visit to our stadium a safe and happy experience for all fans. In order to assist us in doing so, we have a Code of Conduct that all fans are expected to follow while at BMO Field. Ejections or arrest will be used as a last resort, however, it is at the discretion of stadium security, police or management as to whether or not a warning will be issued. Any fan who is ejected will have their tickets revoked and will not be compensated in any way. Ejection may result in the loss of season tickets or other privileges. Season ticket and suite holders are reminded that they are responsible for the behaviour of anyone using their tickets.

Please see “Code of Conduct”.

 

Elevators

BMO Field has six elevators available for fans that may be unable to use the stairs. Elevators are located on the west side of both the North Plaza and south concourse and will assist fans moving to and from the upper west concourse. A third elevator is inside Gate 5 and available only to fans needing access to the Media Tribune, Rogers VIP Club, Suites or 300 Level seating.

There are three elevators on the East side of BMO Field for fans needing access to the upper concourse, suites, or the 500 upper concourse level. Two elevators will be located at the new Gate 2 with another located towards the south east corner of the building.

Employee Recognition

At BMO Field, we are dedicated to providing a positive experience for both our fans and our employees. If you see a member of our BMO Field team provide exceptional fan service, tell us about it! Stop by any of our Fan Services locations (near Gate 1, Gate 3, or on the upper concourse near Section 207) and complete a Fan Feedback Form or call Fan Services at 416-815-5982.

Employment

BMO Field is managed by Maple Leaf Sports & Entertainment, Ltd. For employment opportunities with BMO Field, please click here.

Entry to Field of Play/Performance Area

Any guests attempting to, or actually entering the field of play or performance area, may be subject to immediate ejection from the stadium and will have their tickets revoked with no compensation.  They may also be subject to arrest and prosecution.

Please see “Code of Conduct”.


F

Family Section

For all Toronto FC matches, section 227 will be our designated family section. Located in the upper northwest corner of the stadium, this area will offer fans the opportunity to enjoy the game in a family-friendly atmosphere. A policy of no standing and no foul language will be enforced.

For all Toronto Argonauts games, section 127 will be our designated family section. Located in the lower northwest corner of the stadium, this area will offer fans the opportunity to enjoy their Argos in a safe family setting. A policy of no standing during play, no foul language or unruly behaviour will be enforced in this section.

Family Washrooms

Family washrooms offer a larger, private space with a change table for families with small children. They are also suitable for use by a mobility-impaired fan and an attendant. Family Washrooms are located near sections 109, 116, 206, 210, 223, & 226. While these washrooms are available to all of our fans, priority will be given to families, nursing mothers and mobility-impaired fans. In addition, all men’s and women’s washrooms are equipped with baby change tables.

Fan Services

Fan Service representatives are available to assist you before, during and after your visit to BMO Field. Our friendly and knowledgeable representatives can be found at three booth locations; inside Gate 1 near the Ticket Office, in the south end near Gate 3, and on the new Upper Concourse near section 207. They are able to assist with ticket and seating issues, lost and found, lost children, stadium directions as well as general inquiries and concerns. On non-event days, Fan Services can be reached by phone at 416-815-5982.

Fighting

Fans that are involved in any physical or verbal altercation are subject to ejection and will have their tickets revoked with no compensation and may be subject to arrest.

Please see “Code of Conduct”.

First Aid

The two First Aid rooms are located on the East Concourse by section 109 and on the Upper Concourse next to the Team Store located near section 205. Paramedics are available during most events at BMO Field and can also be found near section 107 and at the top of the stairs near section 118. If you need immediate assistance, please contact the nearest Usher, Security Officer, or Fan Services Representative and they will have paramedics deployed to assist you.

Food Allergies

Fans with food allergies or medical conditions which require specific types of food and beverage may be permitted to bring certain items into BMO Field with the prior approval of stadium management. Please call Fan Services at 416-815-5982 prior to the event day to inquire about this policy.

BMO Field concession stands and vendors sell peanuts and other nut products throughout the building. BMO Field does not have areas free from nut products and as a result, we recommend that those with nut allergies exercise extreme caution if attending events at BMO Field.


G

Gate Opening Times

Unless otherwise noted, gates at BMO Field open one hour prior to every ticketed event.

  • Suites and clubs open 1.5 hours to TFC events.

GO Transit

BMO Field is located just a short walk from the GO Transit stop at Exhibition Place. ‘Exhibition’ station is one stop west of Union Station on the Lakeshore West train line. For up-to-date schedule information, contact Go Transit at www.gotransit.ca or 416-869-3200.

GuestAssist

Have a question? GuestAssist can help! GuestAssist is a text messaging program that allows you, our fans, to instantly communicate with BMO Field Fan Services Staff. Whether your issue is a matter of fan safety and security, maintenance and cleaning or a general fan service question, GuestAssist can help you get answers. On event days, simply text your location and inquiry to 647-933-5354. Your text will be received by our onsite staff who can provide you with the information you need or dispatch others to your location. Currently, this program is only available on game days. Should you require assistance on non-event days, please contact Fan Services by phone at 416-815-5982. GuestAssist is currently used in many major league sports and entertainment venues across North America. Standard text messaging rates apply.


H

Hotels

BMO Field is just a short transit or cab ride from any of the hotels located in Toronto’s downtown core. For assistance in finding the perfect base for your trip, please visit Tourism Toronto at www.seetorontonow.com.


I

Inclement Weather Policy

All ticketed events at BMO Field take place rain or shine. In the case of soccer matches, the decision of if an event will be postponed due to weather is at the discretion of the referees. For all other events, the decision will be made by the promoter or other sanctioning body. Tickets will not be refunded for any event that is held as scheduled. In the rare event of a cancellation or postponement, BMO Field, or the promoter or sanctioning body, will announce policies and procedures at that time.

BMO Field has four super columns that hold up the roof to protect fans from inclement weather conditions. The canopy covers all seats in the east, west and south stands. Fans are still advised to be prepared for all types of weather. Conditions near Lake Ontario can change and it is often several degrees cooler than other areas of the city. Fans are reminded that umbrellas are not allowed within BMO Field and in the case of inclement weather, fans are encouraged to bring raincoats or ponchos (as we cannot guarantee availability at the stadium).

Internship Opportunities

The internship program at BMO Field is available to students looking for hands-on experience in a fast paced, dynamic sporting environment. Internships at BMO Field are offered through educational institutions and prospective applicants are advised to contact their internship advisors for further information regarding opportunities at BMO Field.

Intoxicated Fans

Fans attending events at BMO Field are expected to drink responsibly. Any fan that is found to be intoxicated/impaired and acting in a disorderly manner may be ejected from the facility and will have their tickets revoked with no compensation. Ejected fans may also be subject to arrest and prosecution or loss of other privileges. Fans arriving at BMO Field in an intoxicated/impaired state will be denied entry into the building. Fans should ensure they have a reliable and responsible way to get home safely.

Please see “Code of Conduct”.

L

Lost & Found

During an Event

  • If you lose an item during a ticketed event at BMO Field, please visit a Fan Services booth near Gate 1, Gate 3, or on the Upper Concourse near section 207. If your item has been returned and you are able to identify it, our Fan Services team will ask you to complete the Found Report. If your item has not been returned, we would be more than happy to complete a Lost Report. Found items should be taken to the nearest Fan Services location. All found items are held for 30 days after which they will be donated to an appropriate charity.

After an Event

  • All post-event lost and found will be held at Ricoh Coliseum for up to 30 days. If they are not claimed within the 30 days, they will be donated to an appropriate charity. Please contact 416-263-3900 for information on your lost item.

Lost Children

BMO Field is a large stadium and it can be very easy for you to become separated from your child or your group. Should this occur, please notify the nearest Security team member or proceed to a Fan Services booth near Gate 1, Gate 3 or on the Upper Concourse near section 207. Once inside the venue, you may wish to have older children keep their ticket on them.


M

Marketing/Sponsorship

BMO Field is committed to our corporate sponsors, therefore, no unapproved marketing will be allowed on our property. This includes, but is not limited to:

  • Handouts or product sampling of any kind.
  • Commercial advertising through chanting or shouting or through banners, flags, signs or posters.
  • Wearing clothing intended to advertise.

Fans/companies will be responsible for any clean-up costs associated with any unauthorized marketing attempt. Anyone found violating this policy may be subject to ejection (with no compensation) and could be charged with trespassing.

Media Access

Media access to BMO Field is through Gate 5. All media must have appropriate credentials which should be arranged through the team or event promoter. Please note that the media entrance may change for some events.


N

Nursing Mothers

Nursing mothers who require a quiet location in which to nurse should come visit one of the Fan Services locations near Gate 1, Gate 3 and outside section 207 to be taken to a more private location.


P

Parking

While there are more than 5000 spaces at Exhibition Place, there are also multiple large events that block off many of these spots making parking limited (eg. CNE, Honda Indy). BMO Field recommends that fans use public transportation. For more info, please contact ExPlace Parking at 416-263-3646 or online at www.explace.on.ca. The typical Toronto FC game day rate is $30.00. The typical Toronto Argonauts game day rate is $25.00. Please note that prices are subject to change based on other events taking place on the grounds.

Pledge to Fans

BMO Field and Major League Soccer values the support of every one of our fans. We pledge to protect a fan’s right to:

  • Watch the game in a safe, clean and healthy environment.
  • Be treated in a courteous, consistent and professional manner.
  • Be treated with dignity and respect by other spectators attending the game and those organizing the event.
  • ‘Support’ his or her team, provided that the support is in good taste and neither adversely impacts the event experience of fellow spectators nor negatively impacts the game.
  • Expect displays of good sportsmanship.
  • Expect timely and accurate information related to the game.

Prohibited Items

For the safety and security of our fans, possession of any of the items listed below, or possession of any other object which endangers the safety of others (as determined by Maple Leaf Sports & Entertainment Partnership, BMO Field building staff or law enforcement in their reasonable discretion), will, in addition to any other remedies contemplated under the Stadium Code of Conduct, result in immediate ejection from the Stadium:

  • Flares, smoke bombs, sparklers or fireworks of any kind
  • Laser pointers
  • Weapons of any kind
  • Any missile/projectile-like objects
  • Illegal drugs and any other illegal substances

 

Public Transportation

Please see “GO Transit” or “TTC”.


R

Restricted Items

For the safety and security of our fans, the following are not permitted inside the Stadium:

  • Umbrellas (Fans should bring raincoats/ponchos for inclement weather)
  • Outside food & beverage of any kind
  • Metal or glass containers of any kind
  • Backpacks and large bags over 14x14x6 inches (subject to search)
  • Unapproved large flags, banners and drums
  • Musical instruments*, air horns, powered megaphones
  • Electronic noisemakers
  • Aerosol cans (hairspray, silly string, etc.)
  • Bikes, inline skates, skateboards, scooters, shoes with wheels
  • Bicycle and motorcycle helmets
  • Frisbees or inflated balls of any kind
  • Unapproved pamphlets, handouts, advertisements, etc.
  • Pets, with the exception of service animals
  • Masks (acceptable when worn in your seat only, must be removed when leaving your section)
  • Strollers or baby seats may not be taken into the stands or left in section entrances
  • Tripods, selfie sticks and/or monopods
  • Remote controlled aircraft or unmanned aircraft systems (drones)

*(except for cowbells, which are permitted for Toronto Argonauts games only)

Please see Fan Services for assistance with these items.

Fans found in possession of the above-mentioned items will be asked to remove the item from the Stadium or dispose of it. Fans that refuse to comply may be ejected from the Stadium and may be subject to arrest. Stadium Management reserves the right to handle each occurrence on a case-by-case basis. All bags, jackets, and guests are subject to search upon entering the Stadium. Some events such as concerts and other sanctioned events may have additional prohibited items or a different camera policy. For specific information, please contact Fan Services prior to the event at 416-815-5982.

Re-Entry

BMO Field re-entry policy varies with each event, as per the request of the promoter or sanctioning body. If re-entry is allowed, fans must have their ticket scanned at the gate prior to leaving and will need to have it scanned again to re- enter. Please check with Gate Staff to ensure you will be allowed back in prior to leaving. Fans attempting to enter the stadium without a ticket will not be granted entry. Please note that if re-entry is allowed, it may only be allowed until a certain time, after which the privilege may be cut-off.


S

Scalping or Re-Selling Tickets

It is illegal to buy or sell any ticket (at any price) for any event at BMO Field anywhere on Exhibition Place grounds pursuant to City of Toronto by-laws. Anyone caught attempting to sell tickets may be prosecuted and face revocation of season tickets or other privileges. To avoid problems with counterfeit, stolen, void or other invalid tickets, fans are encouraged to purchase tickets only from an authorized outlet.

Seating Capacity

Soccer & Rugby: Over 30,000
upwards of 34,000

Concerts: Dependant on stage set-up, but upwards of 25,000

Seating Chart

For an up-to-date seating chart for Toronto FC matches, please visit their website at www.torontofc.ca. For other ticketed events at BMO Field, please visit the BMO Field portion of the Ticketmaster website by clicking here.

Smoking

BMO Field is a smoke-free facility. Smoking, including the smoking of E-cigarettes, is prohibited in and around the stadium save and except designated areas located outside the stadium.  Fans must have their ticket scanned at the gate to exit to smoke and be allowed re-entry.

Streamers

The use of streamers and confetti as an expression of fan enthusiasm is not prohibited, but will be kept under review. Streamers are not to be used to impact the competition and/or thrown at or toward a player, referee or stadium staff member.

Strollers

Strollers may be brought into BMO Field; however, they are not allowed to enter the seating areas. All strollers will be checked at the Gate 3 Fan Services location on a space available basis.

Suites

BMO Field’s luxury suites are available for rent on an event by event basis. Any of our 45 luxury suites are perfect for entertaining clients, rewarding staff, or socializing with friends and family. Our team is committed to providing the best in comfort, convenience, and client care during your special event. For more information contact BMO Field Suite Services at 416-263-5700 (subject to availability).

Supporters Sections / Fan Zone

For all Toronto FC matches, sections 112 through 118 are considered Supporters Sections. Fans in these sections will be permitted to stand during play and are encouraged to cheer and use pre-approved banners, flags and drums. Please note that the view from these seats may be obstructed and that all banners, flags and drums must be approved in advance of game day by the Toronto FC front office. For more information about Supporter Groups, please visit: http://www.torontofc.ca/SouthendSupporters

 

For all Toronto Argonauts games, if you really want to show your support for the team and drive the atmosphere in BMO Field then the Fan Zone is for you. Located in the south endzone of BMO Field, this section is home to the most rabid Argonauts fans. Offering a north view of the stadium from the lower south endzone, this section will be the driver of Argonauts energy throughout the entire stadium.


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Teams

BMO Field is currently home to the Canadian Soccer Association and Major League Soccer’s Toronto FC.

New in 2016, the Toronto Argonauts of the Canadian Football League will call BMO Field home.

Telephones

BMO Field has payphones located outside Gate 1 on the side of the Ticket Office.

Throwing Objects/Projectiles

Throwing objects within the stadium or onto the field is strictly prohibited. Fans found throwing items may be ejected and will have their tickets revoked with no compensation and may be subject to arrest.

  • Please note that the use of streamers and confetti as an expression of fan enthusiasm is not prohibited, but will be kept under review. Streamers are not to be used to impact the competition and/or thrown at or toward a player, referee or stadium staff member.

Please see “Code of Conduct”.

Ticketing

Accessible Tickets

Age Restrictions

  • For all BMO Field ticketed events including Toronto FC matches, fans who have celebrated their second birthday are required to have a ticket to gain entry to the stadium. Children under 2 years of age (under 24 months) may sit on the lap of an accompanying adult; however, they cannot obstruct the view of those around them and cannot occupy a nearby seat. Please note that the age restriction policy may vary for concerts or other events. Please contact Fan Services at 416-815-5982 for event specific information.

Lost or Stolen Tickets

  • Lost Toronto FC season tickets may be replaced only by contacting your Toronto FC sales representative. Please note that tickets are only replaced upon the direct request of the original purchaser with proof of purchase that can be traced back to a specific transaction. When tickets are replaced, new tickets will be reprinted and the lost tickets voided. Therefore, the old/original tickets will be denied entry in to the building. If season tickets are believed to be stolen, the season ticket holder is encouraged to file a police report and provide the BMO Field Ticket Office with a copy. BMO Field will make every effort to ensure the affected seats are monitored.
  • Anyone who knowingly or unknowingly gains entry with tickets believed to be counterfeit, stolen, void or other invalid tickets may be ejected from the facility and will have their tickets revoked with no compensation. Fans are advised to purchase tickets only from authorized outlets.

Ticket Office

  • The BMO Field Ticket Office is located at the Northeast corner of the stadium near Gate 1. The Ticket Office is staffed from late April until November (exact dates to be determined), Monday to Friday from 10am-6pm, excluding statutory holidays. During all ticketed events, the Ticket Office will remain open until the beginning of the second half. The BMO Field Ticket Office accepts cash, debit and all major credit cards.

Ticket Sales

  • Tickets for Toronto FC matches may be purchased online at www.torontofc.ca or www.ticketmaster.ca. By phone, Toronto FC tickets may be purchased by calling the Toronto FC Goal Line at 416-360-GOAL (4625) or Ticketmaster at 1-855-985-4625. In person, please visit the BMO Field Ticket Office or the Air Canada Centre Ticket Office to purchase tickets.
  • Tickets for all other BMO Field events may be purchased online at www.ticketmaster.ca or via the Ticketmaster charge-by-phone line at 1-855-985-5000. In person, please visit the BMO Field Ticket Office or Air Canada Centre Ticket Office to purchase tickets.
  • Fans are advised to purchase tickets only from authorized outlets, as anyone who knowingly or unknowingly gains entry with tickets believed to be counterfeit, stolen, void or invalid may be ejected from the facility and will have their tickets revoked with no compensation.

Valid Tickets

  • All fans must hold a valid ticket at all times and are only permitted to sit in their ticketed seats. Fans may be requested by any stadium staff member at any time to show their ticket. Anyone who is unable to show a valid ticket may be ejected from the stadium, will have their tickets revoked with no compensation, and may be subject to arrest.

Will Call

  • BMO Field Will call is located at the Ticket Office in the northeast corner near Gate 1. Please look for specific window signage. Fans will be asked to provide valid government-issued photo ID corresponding to the name of the person under which the tickets are being held. Tickets will only be released to the fan whose name matches that listed on the tickets. Please note that due to an overwhelming number of pick-ups, Will Call lines may be long and fans are advised to arrive early.

Toronto

Toronto is a city built for world-class dining, shopping, creativity, architecture and entertainment. Its skyline includes the CN Tower (one of the Modern Wonders of the World), miles of waterfront, boardwalks and trails, and distinct neighbourhoods highlighting the over 100 languages and dialects spoken in the city. Toronto has more than 7000 restaurants to reflect these global tastes, cultures and ingredients. Torontonians have a friendly, welcoming attitude, mixed with a great sense of humour. Beyond the city, visitors will find any number of regional attractions. Experience the wonder of Niagara Falls, a renowned wine region, outstanding theatres, galleries and many outdoor adventures – all within a short drive. Please visit Tourism Toronto at www.seetorontonow.com.

Toronto FC

Major League Soccer’s Toronto FC, the fourth team managed by Maple Leaf Sports & Entertainment, has exceeded all expectations to date. Toronto provides the perfect backdrop for the world’s number one sport, given the city’s diversity and affinity for soccer. Committed to making Toronto FC and Major League Soccer a success, their goal is to build a brand that thinks globally and appeals to the diversity of the community, but acts locally to deliver outstanding entertainment to all fans.

Toronto FC Merchandise

Toronto FC products are available at any of the nine merchandise locations throughout BMO Field. These kiosks are open during all Toronto FC home games and can only be accessed while gates are open, with a valid ticket. All locations accept Visa, MasterCard, American Express, debit and cash. Toronto FC merchandise is also available at the Maple Leaf Sports & Entertainment, Ltd. team store, Real Sports Apparel, located at Gate 1 of the Air Canada Centre. For specific hours, please call 416-815-5746.

Toronto FC merchandise can also be purchased online by visiting the Real Sports Apparel website at: https://shop.realsports.ca/

Tours

BMO Field does not currently offer a tour program.


U

Umbrellas

For your safety and viewing pleasure, umbrellas are not allowed to be brought into BMO Field. Fans are encouraged to bring raincoats or ponchos for inclement weather.



W

Washrooms

All washrooms at BMO Field are fully accessible to all of our fans.

  • We also have family washrooms which are located near sections 109, 116, 206, 210, 223, & 226

Water Fountains

Water fountains can be found near sections 105, 106, 111 and 114. Any of the fixed concession stands can provide fans with a cup to use.

Wheelchair Escorts

Please see “Accessibility”.

Wheelchair Seating

Please see “Accessibility”.

Will Call

Please see “Ticketing”.

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